Communication Skills

Increasingly convinced of a link, however indirect, between employee communication and corporate wealth, organisations now expect more from their managers than ill-defined 'interpersonal' skills.
Much greater rigour is now required for relating to employees that includes an understanding of:

• the principles of persuasion
• the impact on communication of different 'thinking styles' and cultures
• the range and impact of communication media
• the 'trilogy techniques' of effective communications
  

This report explores some of the techniques and principles managers can directly apply to improve their personal and their firm's communications style.

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