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Crisis Management
The high-profile terror attacks that make up the public perception of crisis are a relative rarity: most crises come not as bolts from the blue but as ‘problems’ - and often it’s mismanagement of their early stages that escalates them to crisis point.
This report is about coping when the worst happens:
- preventing the crisis in the first place: how to spot the tell-tale signs of a corporate disaster waiting to happen
- planning: for crises ranging from product recalls to floods
- the element of surprise: how to respond to what you could never have predicted
- the who and how: what makes a good crisis leader? and how do they get their teams behind them?
- defending your corporate brand: how to fight back against attacks on your company’s reputation
- avoiding repeats: how to learn from crises
Please register with CBSbutler to access all Focus Reports and the Archive of 850 deeply researched articles on better management.
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Contents:
- Crisis, What Crisis?
- Planning for Crisis
- Leadership in Crisis
- When Disaster Strikes
- Communicating Crisis
- Reputation in Crisis
- Learning from Crisis
- In Crisis ... The
Unofficial Version
- Crisis Assessment
- References & Further Reading
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