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Making Knowledge Work
Managers have long been told that knowledge management (KM) can:
- cut order-processing time from days to hours
- halve stock levels without emptying shelves
- pick out the 20% most profitable customers
- better shape products to consumer taste
But what managers are still discovering is that ineffective KM can leave them with unused data, surrounded by suspicious employees or drowning in a sea of unread e-mails. This report offers a route-map through the information overload, with ideas on how to help put knowledge to work, effectively.
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Contents:
- The Knowledge Economy
- Information to Knowledge
- Managing Knowledge Workers
- Knowledge Sources
- Getting Messages Across
- Consumer Knowledge
- Outsourcing Knowledge
- The New
E-conomy
- Data Protection and Privacy
- References & Further Reading
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