Managing Difficult Situations

You suspect an employee is downloading ‘unsuitable’ material while at work.

You sense an employee is under strain, and want to ease their stress.

You have received a request for flexible working, and need to know what, if any, legitimate grounds there are for refusal.

These are just some of the tricky, even ‘sticky’ situations in which all managers may typically find themselves in organisations today. With guidance on the legal rules and regulations that apply, and the best practice policy guidelines to follow in applying them, this focus report is the first line of defence for existing managers, and particularly new ones, who find themselves facing such difficult issues as:

• employee absence, bullying, and ‘e’ abuse
• giving feedback and managing employee stress
• disputes and, if necessary, employee dismissal

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