Communication Skills
Increasingly convinced of a link, however indirect, between employee communication and corporate wealth, organisations now expect more from their managers than ill-defined 'interpersonal' skills.
Much greater rigour is now required for relating to employees that includes an understanding of:
- the principles of persuasion
- the impact on communication of different 'thinking styles' and cultures
- the range and impact of communication media
- the 'trilogy techniques' of effective communications
This report explores some of the techniques and principles managers can directly apply to improve their personal and their firm's communications style.
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