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* BULLETPOINT FOR THE THINKING MANAGER * *

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FOCUS REPORTS

The collection of Bulletpoint Focus Reports provides an operational toolbox for busy managers. Each report is dedicated to helping managers develop the softer skills in management. Insight, inspiration, solutions and knowledge in just 16 pages.


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  Communication Skills

Increasingly convinced of a link, however indirect, between employee communication and corporate wealth, organisations now expect more from their managers than ill-defined 'interpersonal' skills.

Much greater rigour is now required for relating to employees that includes an understanding of:

  • the principles of persuasion
  • the impact on communication of different 'thinking styles' and cultures
  • the range and impact of communication media
  • the 'trilogy techniques' of effective communications

This report explores some of the techniques and principles managers can directly apply to improve their personal and their firm's communications style.

 

Click here to view Focus Report Index

 

Click here to order online

 

    Contents:
  • Coming of Age
  • Communication Breakdown
  • The Basics
  • Reading the Audience
  • Which Medium?
  • Manager Communicator
  • Language Lessons
  • Legal Obligations
  • References & Further Reading

 

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