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FOCUS REPORTS

The collection of Bulletpoint Focus Reports provides an operational toolbox for busy managers. Each report is dedicated to helping managers develop the softer skills in management. Insight, inspiration, solutions and knowledge in just 16 pages.

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  Crisis Management

The high-profile terror attacks that make up the public perception of crisis are a relative rarity: most crises come not as bolts from the blue but as ‘problems’ - and often it’s mismanagement of their early stages that escalates them to crisis point.

This report is about coping when the worst happens:

  • preventing the crisis in the first place: how to spot the tell-tale signs of a corporate disaster waiting to happen
  • planning: for crises ranging from product recalls to floods
  • the element of surprise: how to respond to what you could never have predicted
  • the who and how: what makes a good crisis leader? and how do they get their teams behind them?
  • defending your corporate brand: how to fight back against attacks on your company’s reputation
  • avoiding repeats: how to learn from crises

 

Click here to view Focus Report Index

 

Click here to order online

 

    Contents:
  • Crisis, What Crisis?
  • Planning for Crisis
  • Leadership in Crisis
  • When Disaster Strikes
  • Communicating Crisis
  • Reputation in Crisis
  • Learning from Crisis
  • In Crisis ... The
    Unofficial Version
  • Crisis Assessment
  • References & Further Reading

 

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