Emotional Leadership
The way people feel is creeping back into management thinking following years of focus on 'harder' science:
- appraisals, cost-benefit analyses to rationalise big decisions
- organisation design, process control to 'routinise' decisions
- strategy to stop being blown along on gusts of raw emotion
According to 'emotional intelligence' experts, in a world where people and their often inscrutable feelings may carry more weight than products and their visible, easily variable features, it pays to stay tuned to inner sensitivities. This report is about how to lead effectively, using emotion as a tool to achieve improved levels of performance.
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