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* BULLETPOINT FOR THE THINKING MANAGER * *

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FOCUS REPORTS

The collection of Bulletpoint Focus Reports provides an operational toolbox for busy managers. Each report is dedicated to helping managers develop the softer skills in management. Insight, inspiration, solutions and knowledge in just 16 pages.


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  Emotional Leadership

The way people feel is creeping back into management thinking following years of focus on 'harder' science:

  • appraisals, cost-benefit analyses to rationalise big decisions
  • organisation design, process control to 'routinise' decisions
  • strategy to stop being blown along on gusts of raw emotion

According to 'emotional intelligence' experts, in a world where people and their often inscrutable feelings may carry more weight than products and their visible, easily variable features, it pays to stay tuned to inner sensitivities. This report is about how to lead effectively, using emotion as a tool to achieve improved levels of performance.

 

Click here to view Focus Report Index

 

Click here to order online

 

    Contents:
  • A New Emotive Force
  • Emotion in Organisations
  • Emotional Teams
  • Leading with Emotion
  • Building Emotional Skills
  • EQ and Customers
  • Gender Differences
  • Benefits of EQ
  • How Hard a Science?
  • Measuring Emotion
  • References & Further Reading

 

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