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Making Knowledge Work
Managers have long been told that knowledge management (KM) can:
  • cut order-processing time from days to hours
  • halve stock levels without emptying shelves
  • pick out the 20% most profitable customers
  • better shape products to consumer taste

But what managers are still discovering is that ineffective KM can leave them with unused data, surrounded by suspicious employees or drowning in a sea of unread e-mails. This report offers a route-map through the information overload, with ideas on how to help put knowledge to work, effectively.

Click here to order online

 * Contents:
  • The Knowledge Economy
  • Information to Knowledge
  • Managing Knowledge Workers
  • Knowledge Sources
  • Getting Messages Across
  • Consumer Knowledge
  • Outsourcing Knowledge
  • The New
    E-conomy
  • Data Protection and Privacy
  • References & Further Reading