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FOCUS REPORTS

The collection of Bulletpoint Focus Reports provides an operational toolbox for busy managers. Each report is dedicated to helping managers develop the softer skills in management. Insight, inspiration, solutions and knowledge in just 16 pages.


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  Building Trust at Work

The case for building organisational trust is compelling. High trust organisations post higher financial returns, are more creative, and earn greater respect from employees and customers than their low trust counterparts. Never before has trust been so valued in business. Yet never before has it been so hard to build, so easy to break.

What can be done to maximise trust, and minimise betrayal in organisations? This report begins with a brief examination of the modern-day paradox of trust and explains why it is today that people need to trust more but, in fact, trust less. It then offers a definition of trust and betrayal before moving on to look at:

  • our capacity for trust: and how, as individuals, we can learn to trust more
  • developing trust in others: specific management behaviours that nurture trust
  • how to repair trust: when it has been damaged by betrayal
  • organisational trust: and actions which threaten or reinforce it


Finally, the report looks at two topical issues - whistleblowing and how it relates to trust, and building trust in virtuality to connect remote workers to company aims.

 

Click here to view Focus Report Index

 

Click here to order online

 

    Contents:
  • The Paradox of Trust
  • Trust and Performance
  • Understanding Trust
    ... and Betrayal
  • Learning How toTrust
  • Developing Trust
  • Repairing Damaged
    Trust
  • Organisational Trust
  • Trust and Whistleblowing
  • Trust in Virtuality
  • References & Further Reading

 

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